At Gehna By Ali, we are dedicated to ensuring our customers receive high-quality jewellery and exceptional service. Your satisfaction is important to us, and we stand behind the products we offer. Please review our policies below regarding exchanges, cancellations, and returns.

Exchange Policy

Products purchased from Gehna By Ali are eligible for exchange under the following conditions:

• The product must be in its original condition, including all tags, labels, and packaging.
• The product must not have been used, washed, or damaged in any way.
• The product must be eligible for exchange within 3 days from the date of delivery.

Make to Order Products

• Make-to-order products are custom-made and typically require a minimum of 2 to 3 weeks to be Please note that advance payment is required for pre-order products.

Damage or Fault in Product

• If a product is received damaged or has any fault, Gehna By Ali will take responsibility for the Please contact us immediately if this occurs, and we will arrange for a replacement.

Exchange of Items

• If you wish to exchange an item (e.g., bangle size or design), there will be a delivery charge of PKR 250.

• We recommend that customers carefully review the product descriptions and size guides before placing an order to avoid any inconvenience.

Order Cancellation and Changes

• Customers can cancel or change their order within two hours of After this time, we will not be able to accommodate cancellations or changes.
• Once an order has been placed and payment has been made, customers are advised to receive the order without hesitation.

Incomplete Address

• Please ensure that you provide a complete and accurate address with your order, including house number, block number, street number, and any nearby Incomplete or incorrect addresses will result in immediate cancellation of the order.

Refund and Return Policy

• We have a strict no refund and no return policy. Customers are encouraged to check the product description and size guide carefully before placing an order to ensure satisfaction with their purchase.

Sale and Clearance Items

• Sale or stock clearance items are non-returnable and non-refundable.

If you have any questions or concerns, please feel free to contact our customer service team. We are here to assist you!

Contact Information:

• Phone: +92 339 807 0006
• Address: 60-2B, Gulshan-e-Lahore, Lahore Thank you for shopping with Gehna By Ali!