At Gehna By Ali, we are committed to offering you high-quality jewellery and exceptional customer service. If you are not completely satisfied with your purchase, we provide an easy and straightforward exchange process. Please review our policy carefully before initiating an exchange.

Exchange Period

• You have 3 days from the date of receiving your parcel to request an exchange for products purchased from Gehna By Ali.

Eligibility for Exchange

• Items eligible for exchange must be purchased directly from Gehna By Ali’s official store or website.

• The exchange policy is applicable only within 3 days from the date of purchase or receipt of your order. 

Conditions for Exchange

To qualify for an exchange, the following conditions must be met:

1. Original Condition: The item must be in its original condition, unworn, undamaged, and with all tags, labels, and packaging intact.
2. Proof of Purchase: A valid receipt or order confirmation is required to process all exchanges.
3. Exclusions: Customized or personalized jewellery items cannot be exchanged unless there is a manufacturing defect.

Exchange Process

To initiate an exchange, please follow these steps:

Contact Customer Support: Reach out to our customer support team via:

• Phone: +92 339 807 0006
• Email: gehnabyali@gmail.com 
• Exchange Request Form: You may also submit a request via our website’s designated form. 

Exchange Guidance: Our customer support team will guide you through the entire exchange process, including providing:

• A return shipping label (if applicable).
• Instructions for securely packaging the returned item.

Exchange Options

Customers can choose from the following exchange options:

1. Exchange for a different product of equal or lesser value: If the replacement item is of a lower value, the price difference will be refunded.
2. Exchange for a different product of higher value: If the replacement item costs more, customers will need to pay the difference.
3. Exchange for a gift card: Customers can opt to receive a gift card for the value of the returned item, which can be used for future purchases.

Shipping Costs

• Manufacturing Defect or Error on Our Part: If the exchange is due to a manufacturing defect or an error on our part, Gehna By Ali will cover the return shipping costs.
• Exchanges for Personal Preferences or Sizing Issues: If the exchange is due to personal preference or sizing issues, customers are responsible for the return shipping costs.

Exceptions

• Hygiene-Related Items: Earrings and other personal items cannot be exchanged due to hygiene reasons, unless there is a manufacturing defect.

Final Decision

• Gehna By Ali reserves the right to make the final decision regarding exchanges based on the condition of the returned item and adherence to this exchange policy.

Policy Changes

• This exchange policy is subject to change at the discretion of Gehna By Ali. We recommend that customers review the most current version of the policy before initiating an exchange.

If you have any questions or require further assistance, please feel free to contact our customer service team. We are happy to assist you!

Contact Information:

• Phone: +92 339 807 0006
• Address: 60-2B, Gulshan-e-Lahore, Lahore Thank you for choosing Gehna By Ali!